Frequently Asked Questions

How long does shipping take?

Most orders ship within 1-2 business days. Delivery times depend on your location:

• Local delivery (within city limits): 1-2 business days
• Domestic shipping: 3-5 business days
• International shipping: 7-14 business days

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can also check your order status by visiting your account dashboard or using the Track Order page with your order number and email.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates vary by location. Please note that customers are responsible for any import duties or taxes that may apply.

How fresh are your coffee beans?

All our coffee is roasted to order, ensuring maximum freshness. Each bag is marked with a roast date, and we recommend consuming the coffee within 4-6 weeks of this date for optimal flavor.

What grind should I choose?

We offer several grind options to match your brewing method:

• Whole Bean: Best for grinding fresh before each use
• Coarse: French press, cold brew
• Medium: Drip coffee makers, pour over
• Fine: Espresso machines
• Extra Fine: Turkish coffee

If you're unsure, we're happy to recommend the best option for your brewing method.

Are your coffees organic?

Many of our coffees are certified organic. Check the product description for specific certifications for each coffee variety. We prioritize sustainable and ethical sourcing for all our products.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receipt. For perishable items like coffee beans, we may offer a replacement or refund if there are quality issues. For equipment and non-perishable items, we accept returns in original, unused condition.

How do I request a return or refund?

To initiate a return or request a refund, please contact our customer service team through the Returns page or by emailing support@soulfullcup.com with your order number and reason for return.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account offers benefits like order history, faster checkout, wishlist functionality, and access to exclusive offers.

Do you offer subscriptions?

Yes! We offer coffee subscriptions with flexible delivery schedules. You can choose your frequency (weekly, bi-weekly, or monthly), select your favorite coffees, and modify or cancel your subscription anytime.